service
Hongji offer five main services to give our customers peace of mind
Hongji will help customers design suitable solutions free of charge according to the material characteristics provided by customers, finished product requirements and investment.
According to the contract requirements, help customers to produce high quality equipment on time and deliver to customers on time.
After the customer receives the equipment, Hongji will send engineers to the site to help the customer install and ensure the normal operation of the equipment.
Hongji has a professional after-sales team, if there is a problem with the equipment, you can contact our sales manager, we will send after-sales engineers to help customers repair the equipment, to ensure the normal production of customers.
Hongji provides training that helps bridge the knowledge gap between your personnel, equipment and operational goals. We offer comprehensive and tailored training programs designed to improve your team’s technical knowledge and improve the safety, reliability and performance of your operation.
Hongji Machinery has sales, technical service, after-sales and other teams to help customers solve problems
Business expert
10 years customer service experience
Technical consultant
Has done more than 300 sets of technical solutions for customers
After-sales engineer
Installation of more than 200 production lines
See our key customer testimonials on how we build strong working relationships with an understanding of individual need
Peru
We have been using the cone crusher of Hongji Machinery for a year, except for the normal replacement parts, the machine has not broken down. Our production operation is in progress, thank Acer Machinery to provide us with such a good equipment.
Australia
In 2019, we plan to build a gold selection production line, Hongji Machinery helped us design a very perfect plan, and now all the equipment has been installed and successfully put into production. Thanks to Hongji Machinery for providing us with services.
Uzbekistan
We are a cement producer in Uzbekistan, and in 2018 Hongji Machinery helped us build a cement production line with a capacity of 3,500 tons per day. The cement produced by this production line meets the needs of our customers and also helps our company achieve great economic benefits.
Chile
We are a copper company in Chile, and because the ball mill equipment in our production line was used for many years, we had to replace the equipment. At this time, we got in touch with Acer Machinery, a Chinese ball mill manufacturer, and they helped us customize the ball mill equipment.
We provide free maintenance services for our partners
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